Refund Policy

RETURNS: RIGHT OF WITHDRAWAL

Do you want to return your order? No problem we are here to help you!

Here are some small rules:

  • You have 30 days to exercise your right of withdrawal.
  • Return the products in their entirety and in their original packaging, unfortunately we will not be able to refund damaged or manipulated products.
  • Prepare the package and follow the return rules of your country that you find below. 

ITALY RETURNS: FREE

Returns in the Italian territories are Always Free! Cafe Twin will refund you the price of the product only and will cover the costs of the return shipment.

Here's how:

  • Book your return independently through the returns portal CLICK HERE
  • Print the shipping label. Go to the nearest post office

All that remains is to wait for our verification of the integrity of the product and that's it.

The refund of a returned item is made within 14 working days using the payment method chosen when ordering.

If you choose to be reimbursed with a Gift Card or a Voucher, the times for issuing are approximately 3 working days.

NB We will only refund the first return, andany other returns relating to the same order will be charged to the customer.

Do you have any doubts or questions? Contact us HERE

EUROPE RETURNS: 

Are you a European customer and want to return a product? No problem!

Cafe Twin will refund you the cost of the product including shipping costs to your address, while the cost of return shipping will be borne by the customer.

Here's how:

  • Contact our Customer HERE
  • Wait for our return authorization
  • Send your order to our warehouses in Via Mesula 12, 00158, Rome

All that remains is to wait for our verification of the integrity of the product and that's it.

The refund of a returned item is made within 14 working days using the payment method chosen when ordering.

If you choose to be reimbursed with a Gift Card or a Voucher, the times for issuing are approximately 3 working days.

Do you have any doubts or questions? Contact us HERE

REFUNDS

Do you need a refund for an order not yet shipped? Contact us HERE